Many of you already know that our standard operating procedure is to—if at all possible—ship your parts via freight the same day we receive your order, and in most of our sales territory, deliver the next day. This business plan is very ambitious, and it is hard to see how we could do all this from Ashland, Virginia. However, we have strategically placed Dominion Equipment Parts shipping hubs located throughout our serving area. Those locations allow us to offer our next-day delivery to a larger proportion of the population without adding “rush” shipping charges. At present, they include Richmond, Virginia; Jacksonville, Florida; Dallas; Cincinnati; Portland, Oregon; and Albany, New York.
These shipping locations are not mailboxes at a UPS office or even rented, multi-customer warehouses where multiple companies share one shipping department. All our distribution hubs are Dominion-owned and operated. You can see most of the various brick-and-mortar locations for each site on this page: Locations.
We understand the importance and the complexities of managing a continental distribution network partially because of our background. We were founded in 1998 as the U.S. distributor for Yanmar Construction Equipment. Our next step was to successfully create a network of dealers throughout the country selling Yanmar mini excavators. In 2001, we began to refocus on parts and in particular rubber tracks. In 2004 Dominion entered into a similar parts distribution agreement with Morooka Japan, makers of a full line of rubber track carriers.
But in 2002 we began marketing our own brand of rubber tracks. Today, we are one of the most successful brands in the country, and some of that credit must go to our mastery of logistics and inventory management.
Our goal remains to remain the leader in rubber tracks by offering next-day delivery to most locations in the United States. As our customers know, this special offer refers to LTL (less than load) freight orders, and the cost of a particular shipment will depend on distance, pallet size, and weight. This next-day delivery does not apply to UPS or FedEx ground orders, however. When using these national shippers, we have less control over cost and logistics. Customers may still request next-day delivery for their standard ground shipping, but the cost will include the shipper’s next-day premium rate.
Parts inventory is monitored centrally at our headquarters location, and for each satellite location, by experienced veterans of this discipline. It is hard to overestimate the importance of that expertise to our success.
Of course, as of today, December 1, 2021, it is impossible for us to avoid the effects of the global supply-chain crisis. For now, it will not be possible for us to live up to our delivery promises in every situation. No doubt you have already experienced some inconvenience from this worldwide mess. We will keep you updated through our blog as this supply-chain emergency works its way out.
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Dominion Rubber Tracks are available for all mini excavators, compact track loaders and tracked Carriers. Our replacement undercarriage parts include a fully stocked line of sprockets, rollers and idlers, manufactured to the highest quality control standards. Dominion Equipment Parts is also the exclusive OEM parts distributor for Morooka Rubber Track Carriers in the United States, Canada, Mexico, Central and South America.